Cafe Expectations:

Be On Time: Please show up on time to your assigned shift. If there is continued tardiness, the cafe supervisor will discuss another plan with you. 

Work Your Shift: If you can’t work your shift for whatever reason, please inform the Cafe Supervisor as soon as possible. In the workplace, you will need to let your manager know if you can’t make a shift ahead of time and we want you to start forming this habit now. 

Your friends are not allowed behind the cafe: In a real job, it is not acceptable to walk behind the counter at a McDonald’s or Skyline to socialize with a friend who is working. Groups are allowed to hang at the counter however; groups must leave a clear space at the ordering counter. If the group is interfering with the patrons’ capabilities to order, they will be asked to move down.

Work While At Work: While customers are present you must provide your full attention to them. 

The Customer Is Always Right: While volunteering behind our cafe we want to give our customers the best cafe experience possible.  Know your audience and be polite when dealing with customers. When greeting customers, avoid phrases like “What do you want?” instead use “How may I help you?” 

Cafe volunteers must wear a badge and gloves: Uniforms bring a sense of community to the workplace and they also set you apart from other EDGE teens. You are expected to wear a badge and gloves for the whole duration of your shift. 

Do Not Leave Early: When volunteering you must work the whole shift. Let your supervisor know as soon as possible if you have to leave your shift early. When you leave early it leaves a hole in our schedule and there may potentially be no one else who is able to work in the cafe.  

Keep It Clean: Cleaning is not an option, but part of your shift.  In a real job, you will be asked to clean all the time. Volunteers are expected to complete cleaning tasks prior to ending a shift. The tasks depend on the position you are assigned to, food runners restock food, and cashiers spot sweep EDGE and wipe down surfaces.

Two Weeks Notice: There will be a designated place where you will find a form to fill out. This form will be your “two weeks notice” and will alert me that you are almost finished serving your desired hours. 

By electronically signing this form, I acknowledge my responsibilities and what is expected of me by working behind the Cafe.